Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Characteristic:
Parts & Labor
Service Description:
8x5
Service Details:
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*
* Holidays observed by Cisco are excluded. Cutoff times can vary by region
Note: Domestic resellers purchasing for International locations will be subject to an additional fee
Provided Support:
- Web Knowledge Base Access
- Phone Support
- Email Support
- New Releases Update
Service Availability:
8 x 5
Service Response Time:
Next Business Day
Service Location:
On-site
Product Supported:
- Cisco SMS
