Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
24x7x4 Hour
Service Details:
SMARTnet 24x7x4:
- Advance Replacement parts on a Four-Hour Response basis twenty-four (24) hours per day, seven (7) days per week, including Cisco-observed holidays.
Provided Support:
- Parts Replacement
- Phone Support
- Web Knowledge Base Access
- Software Maintenance
- Software Update
- Remote Diagnosis
- Software Upgrade
- Hardware Maintenance
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Parts Replacement
Service Response Time:
4 Hour - Parts Replacement
Product Supported:
Cisco Catalyst Switch: WS-C3650-48PS-S
