Service Main Type:
Maintenance
Service Sub Type:
Electronic
Service Characteristic:
Parts
Service Description:
24x7x4 Hour
Service Details:
SMARTnet 24x7x4:
Advance Replacement parts on a Four-Hour Response basis twenty-four (24) hours per day, seven (7) days per week, including Cisco-observed holidays.
Provided Support:
- Hardware Maintenance
- Parts Replacement
- Software Upgrade
- Software Update
- Diagnosis
- Phone Support
- Web Knowledge Base Access
Service Availability:
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
Service Response Time:
4 Hour - Hardware Replacement
Service Duration:
1 Year
Product Supported:
Cisco Catalyst 2960-XR 48 GigE PoE 370W, 2 x 10G SFP+, IP Lite : WS-C2960XR-48LPD-I
