Service Main Type:
Maintenance
Service Sub Type:
Electronic
Service Characteristic:
Parts
Service Description:
8x5xNext Business Day
Service Details:
SMARTnet 8x5xNext Business Day:
Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day.
Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day.
Provided Support:
- Hardware Maintenance
- Parts Replacement
- Software Upgrade
- Software Update
- Diagnosis
- Phone Support
- Web Knowledge Base Access
Service Availability:
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
Service Response Time:
Next Business Day - Hardware Replacement
Service Duration:
1 Year
Product Supported:
Cisco Catalyst 2960-XR 48 GigE PoE 740W, 4 x 1G SFP, IP Lite : WS-C2960XR-48FPS-I
