Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
8x5xNext Business Day
Service Details:
SMARTnet 8x5xNext Business Day:
- Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time.
- If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day.
Provided Support:
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Update
- Software Upgrade
- Phone Support
- Web Knowledge Base Access
- Diagnosis
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 8 x 5 Parts Replacement
Service Response Time:
Next Business Day - Parts Replacement
Service Duration:
1 Year
Product Supported:
Cisco Video Surveillance IP Dome Body, Outdoor, 1MP DN, IO: CIVS-IPC-3530=
