Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Characteristic:
Parts & Labor
Service Description:
24x7x2
Service Details:
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with or without a field engineer, are delivered within 2 hours of determining that part replacement is required*
*Certain limitations may apply for heavy or oversized equipment.
Provided Support:
- Web Knowledge Base Access
- Phone Support
- Email Support
- New Releases Update
Service Availability:
24 x 7
Service Response Time:
2 Hour
Service Location:
On-site
Product Supported:
- Cisco SMS-1000
Region Availability:
Service is available only if your distance from a parts depot or authorized Cisco service location is within 25 driving miles in the United States, Canada, Australia, New Zealand, and select countries in Europe, South America, and Asia. To determine if this service is available for your location, see the Cisco Service Availability matrix.
Note: Domestic resellers purchasing for International locations will be subject to an additional fee