Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
24x7
Service Details:
Level 2-4 remote technical support for a 12-month period for deployed products. Available 24x7 (24 hours a day, 7 days a week) for problems of Urgent Priority Level, and Monday-Friday, 8:00 AM - 5:00 PM (Customer local time, Holidays excluded) for all other priority levels' problems.
Provided Support:
- Remote Technical Support
- Web Knowledge Base Access
- Phone Support
- New Releases Update
- Repair & Return
- Parts Replacement
- Software Upgrade
- Hardware Upgrade
- Software Update
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Remote Technical Support
Service Location:
On-site
Service Duration:
1 Year
