- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
- Emergency Consulting
- New Releases Update
- Configuration
- Parts Replacement
- Repair
- Software Upgrade
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
- 24 x 7 Repair
- 24 x 7 Parts Replacement
NetVanta Switch:
- Total Access 916 (2nd Gen)
- Total Access 612, SHDSL (3rd Gen)
- 3430 with Session Border Controller
- Total Access 612, SHDSL w/DSX (3rd Gen)
- 6330, 8 FXS
- 6240 8 FXS, 60 CH DSP
- 6310
- 6330, 16 FXS