Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
24x7x4 Hour
Service Details:
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
- Emergency Consulting
- New Releases Update
- Configuration
- Parts Replacement
- Repair
- Software Upgrade
Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
- 24 x 7 Repair
- 24 x 7 Parts Replacement
Service Response Time:
30 Minute - Technical Support SLA
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
NetVanta Switch:
- Total Access 924 (2nd Gen)
- 6240 24 FXS, 30 CH DSP
- 6240 24 FXS, 30 CH DSP, 2 FXO
- 6330, 24 FXS
