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Adtran 1100AMPHOM3T1 Service Contract

Adtran ACES 1 Year - Adtran ACES Support Program - 1 Year - Service - 24 x 7 x 4 Hour - Exchange - Parts - Electronic and Physical
  • Provides reliable support to resolve all your technical issues
  • Features emergency consulting service for dependable efficiency with peace of mind
  • Electronic and Physical service sub type for better usability and increased efficiency
  • Parts service characteristics for your convenience and ease of operation
  • 24 x 7 Emergency Consulting service availability for your convenience with maximum efficiency
  • 30 Minute - Technical Support SLA service response time for your convenience with maximum efficiency
  • 1 Year service duration to ensure maximum productivity and deliver timely results
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$75.11
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  • Hardware Helpdesk Support
  • RMA Repair Facilitation
  • OEM Service Contract Management
  • Premium Phone & Email Support
  • Billed annually per device

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Adtran ACES 1 Year Service Contract Model Overview
ACES 1 Year NBD On-site Maintenance providing: 1 hour response time into technical support, access to software upgrades and patches, and next business day hardware replacement with ACES on-site representative, available Monday through Friday, 7 am until 7 pm CT
Adtran 1100AMPHOM3T1 Service Contract Overview

ACES 1 Year 7x24x4 Remote Maintenance providing: 30 minute response time into technical support, access to software upgrades and patches, and four hour hardware replacement, available 24 hours a day, 7 days a week

Service Information
Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
24x7x4 Hour
Service Details:
  • ADTRAN Technical Support SLA
  • Hardware Replacement SLA
  • Access to Technical Support
  • 7x24x365 Emergency after hours support
  • Access to Software Releases and Patches
  • Automatic Configuration Backup
  • Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
  • Emergency Consulting
  • Parts Replacement
  • New Releases Update
  • Configuration
  • Software Upgrade
Service Availability:
  • 24 x 7 Emergency Consulting
  • 12 x 5 Phone Support
Service Response Time:
30 Minute - Technical Support SLA
Service Duration:
1 Year
Product Supported:

Polycom IP 7000 Phone

Item Numbers
UNSPSC: 81111805
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The Adtran 1100AMPHOM3T1 Service Contract is also known as ADN-1100AMPHOM3T1