Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts & Labor
Service Description:
12x5xNext Business Day
Service Details:
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
- Emergency Consulting
- New Releases Update
- Configuration
- Parts Replacement
- Software Upgrade
Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
Service Response Time:
Next Business Day - Parts Replacement
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- Adtran NetVanta 1234 Ethernet Switch :1702594G1
- Adtran NetVanta 3448 Multiservice Access Router :1200821E1
- Adtran NetVanta 3305 Modular Access Router :1202880E1
- Adtran NetVanta 3200 Modular Access Router With Enhanced Feature Pack :4200860G2
