Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
12x5xNext Business Day
Service Details:
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
- Emergency Consulting
- Parts Replacement
- New Releases Update
- Software Upgrade
- Configuration
Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
Service Response Time:
4 Hour - Parts Replacement
Service Duration:
1 Year
Product Supported:
Adtran Bluesocket Controller BSC-600
