Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
24x7x4 Hour
Service Details:
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
- Emergency Consulting
- New Releases Update
- Configuration
- Parts Replacement
- Software Upgrade
Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
Service Response Time:
- 4 Hour - Parts Replacement
- 30 Minute - Technical Support SLA
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
Adtran ATLAS 830 Integrated Access Device :1200780L1