Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
24x7x4
Service Details:
Telephone response from an ADTRAN ACES representative within 30 minutes of your call for support 24 hours-a-day/365 days-a-year. An ADTRAN representative and a replacement unit (if needed) on-site within four hours of the determination of a hardware failure or problem with an ADTRAN product.
Provided Support:
Phone Support
Service Availability:
24 x 7
Service Response Time:
- 4 Hour - Replacement
- 30 Minute - Telephone Support
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- TSU 100
- TSU 100e
- TSU 120
- TSU 120e
- TDU 120e
- OCU 45
- TA 624
