Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
8x5x4
Service Details:
- 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
- On-site ADTRAN representative within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, a representative will be on-site the following business day)
- Delivery of replacement unit within 4 hours Monday-Friday upon verification of hardware failure or problem (if call is received after 1:00 pm, unit will be on-site the following business day)
- Excludes holidays and weekends
Provided Support:
Phone Support
Service Availability:
8 x 5
Service Response Time:
- 4 Hour - Replacement
- 30 Minute - Telephone Support
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- Netvanta 3305 with IP Enhanced