Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
24x7x4
Service Details:
- 30-minute telephone response from time of customer call (any time, any day of the year)
- On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
Provided Support:
Phone Support
Service Availability:
24 x 7
Service Response Time:
- 4 Hour - Replacement
- 30 Minute - Telephone Support
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- NT1 ACE's
- Express 3xxx
- Express 6xxx
- Express NTU
- DSU 56/64
- DSU 5600
- DSU III AR
- T1 CSU ACE
- TSU ACE