Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
24x7x4
Service Details:
- 30-minute telephone response from time of customer call (any time, any day of the year)
- On-site ADTRAN representative within 4 hours any time, any day of the year upon verification of hardware failure or problem
- On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
Provided Support:
Phone Support
Service Availability:
24 x 7
Service Response Time:
- 4 Hour - Replacement
- 30 Minute - Telephone Support
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- NetVanta 1224STR W/ VPN
