Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
8x5
Service Details:
- 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
- On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem
- On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem
- Excludes holidays
Provided Support:
Phone Support
Service Availability:
8 x 5
Service Response Time:
- Next Business Day - Replacement
- 30 Minute - Telephone Support
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- DSU IV
- DSU IQ
- DSU TDM
- ISU 128
- ISU 2x64
- T1 ESF CSU ACE
- TSU LT
- Express L768
- Express 5110
- TSU ESP
- Netvanta 2100
- TA 600R
