Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Details:
- An ACES Field Service Engineer (FSE) installs ADTRAN and etc. hardware on a customer premise
- An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation
- Once on site, the Engineer will mount, configure, and program the hardware Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network
- The FSE is backed up by the ACES Help Desk and ADTRAN TSE who can facilitate conference calls with all necessary personnel prior to and during the installation
- Installation must be scheduled with at least 5-business day notification before site visit. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee
- On site installation completed in one visit
- Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN
- Installations performed during weekday evenings or Saturdays are subject to 150% Uplift Installations performed on Sunday's or Holidays are subject to a 200% Uplift
- Customer must provide access to the facility at the scheduled installation time. Any visits cancelled with less than three business days, or facilities not ready at scheduled time are subject to a Site Not Ready Fee
Service Response Time:
5 Business Day
Service Location:
On-site
Service Duration:
1 Incident
Product Supported:
- VPN Card to existing NetVanta 3305