Service Main Type:
Installation
Service Sub Type:
Physical
Service Details:
- An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation
- Once on site, the Engineer will mount, configure, and program the hardware
- Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network
- Installation must be scheduled with at least 5-business day notification before requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee
- On site installation completed in one visit
- Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN
- Installations performed during weekday evenings or Saturdays are subject to 150% Uplift
- Installations performed on Sunday's or Holidays are subject to a 200% Uplift
- Any installs cancelled with less than 24-hour notice, or facilities not ready at scheduled time are subject to a Site Not Ready Fee
Provided Support:
Phone Support
Service Availability:
5
Service Response Time:
5 Business Day
Service Location:
On-site
Service Duration:
1 Incident
Product Supported:
- ATLAS 800, 800+, 810, 830 or 890 with 8 or less option modules
