Service Main Type:
Installation
Service Sub Type:
Physical
Service Details:
- ADTRAN Custom Extended Services schedules a Technical Support Engineer to remotely assist a customer installing ADTRAN hardware
- The Engineer will review the application prior to installation with the customer
- The Engineer will guide the customer through the installation and programming of the equipment at the scheduled installation time
- After the equipment is installed, the Engineer will assist with testing to assure proper operation within the customer's network
- Installation must be scheduled with at least 5-business day notification before requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee
- Installation is expected to be complete within the same day it commences
- Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN
- Installations performed during weekday evenings or Saturdays are subject to 150% Uplift
- Installations performed on Sunday's or Holidays are subject to a 200% Uplift
- Any installs cancelled with less than 24-hour notice, or facilities not ready at scheduled time are subject to a Site Not Ready Fee
Provided Support:
- Phone Support
- Remote Installation
Service Availability:
5
Service Response Time:
5 Business Day
Service Location:
On-site
Service Duration:
1 Incident
Product Supported:
- ATLAS 800, 800+, 810, 830 or 890 with 8 or less option modules
