Adtran 1100101L1 Service Contract

Technical

Review of the application by ACES engineer prior to installationScheduled ACES technical support engineer for remote assistance of ADTRAN hardware installationAssistance with testing after the equipment installation by the ACES engineer to assure proper operationInstallation and programming guide of the equipment by ACES engineer at the scheduled installation timeIf access is provided the ACES engineer will remotely access the unit for configuration and /or testing purposesInstallations performed on sundays or holidays are subject to a 200 % UpliftInstallations performed during weekday evenings or saturdays are subject to 150 % UpliftInstallation must be scheduled with at least 5 business day notification before requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee.Customer will be given an ADTRAN ticket number to call the appointed Engineer at the scheduled installation time. Any installs cancelled with less than 24 hour notice, or facilities not ready at scheduled time are subject to a Site Not Ready Fee.