APC WADVULTRA-AX-26 Service Contract

Physical

Labor and Travel Expenses Included:Travel and labor expenses are included in most service contractsPlease see the statement of work for the service specificsCorrective Maintenance:As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions processLogistics Coordination:APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finishOn site TroubleshootingWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions takenFunctional Verification:During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they startComprehensive Escalation and Corrective Actions Process:In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practicesProactive Monitoring:By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occurFree Firmware Upgrades:Part of maintaining your system is ensuring the unit is operating with the most recent firmware versionAt APC, there are no hidden costs. All Preventive Maintenance contracts include free firmware upgradesParts Included:Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics